Key Results
Billing Time Reduced From 20 Days to Under 4 Hours
Factor reduced Fusion’s monthly invoicing time from 20 days down to approximately 4 hours, cutting hundreds of hours of labor annually.
Cost Savings
By replacing Deltek Ajera’s complexity, Fusion eliminated the need for external consultants to assist with basic financial tasks.
Higher Team Adoption
Employees quickly embraced Factor’s intuitive interface, improving productivity and confidence in managing daily responsibilities.
Improved Visibility and Accuracy
Teams gained real-time visibility into project and financial data, improving forecasting and giving leaders a clear understanding of each project’s bottom line.
Overview
Fusion Design is a 20-person architecture and design firm that had been operating on a complicated and outdated project management system. Their previous platform, Deltek Ajera, was difficult to use, visually confusing, and costly. It not only created errors in financial data but also reduced productivity and increased management time.
Fusion Design partnered with Factor to improve their billing, simplify daily workflows, and regain clarity in both financial and project information.
Challenges
Fusion Design struggled significantly with the limitations of their old system.
Time-Consuming Billing
Monthly invoicing required up to 20 days and hundreds of staff hours. Slow billing cycles delayed cash flow and made it difficult to forecast revenue.
Poor Usability and Visual Clutter
Deltek Ajera’s design made it hard for employees to find, read, and trust project information. The firm relied on external consultants to assist with basic features, increasing operational costs.
Limited Staff Adoption
The system’s complexity limited adoption and created confusion across the team, leading to inconsistent use and reduced productivity.
Solution
Fusion Design replaced Deltek Ajera with Factor, immediately improving their billing process and achieving financial clarity.
Efficient Billing and Invoicing
Factor drastically simplified Fusion’s invoicing process, cutting monthly billing time from nearly 20 days to under 4 hours per cycle within just two months. This improvement saved hundreds of hours of labor each year.
Rapid Staff Adoption
Fusion's team quickly adopted the platform through a guided, consultative onboarding process led by a dedicated Factor onboarding specialist. In addition, helpful video tutorials and responsive support were available to the team whenever needed.
Improved Invoice Accuracy
Factor ensured that invoices matched actual work and revenue schedules, reducing errors and eliminating manual corrections.
Real-Time Support
The Factor support team offered immediate resolutions, often within minutes, which minimized downtime and accelerated troubleshooting.
Implementation
Fusion’s transition to Factor was remarkably fast and efficient.
- Kickoff to the first billing cycle took only a few weeks
- The Factor onboarding team migrated all data and configured new invoicing structure.
- Regular video-based training, complemented by responsive Q&A sessions, ensured rapid employee buy-in and immediate productivity gains.
Fusion Design began experiencing improvements before completing their first month on Factor.
Conclusion
Fusion Design replaced an outdated and complicated system with a simple, intuitive platform that unlocked efficiency. By reducing billing time, improving visibility into financial data, and eliminating unnecessary manual work, Factor became a reliable foundation for the firm’s operations and long-term growth.
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